Mail & Copy Center

What Do We Do? and Other Frequently Asked Questions

What kind of printing do you do? Do you print for students?

We run print jobs for everyone in the RWU Community! 

For RWU Departments, faculty and students we often run jobs such as:

• Color prints 8.5x11, 8.5x14, and 11x17, 
• Binding- plastic comb binding (like the course packs)
• Lamination

Where is RWU Mail & Copy Center located?

Our main office is located on the main Bristol campus. We are centrally located next to the Recreational Center and across the street from the Farmhouse.

What are the hours of operation and contact info for the RWU Mail & Copy Center?

Hours:
Mondays-Friday 8:00 am to 4:00 pm

Telephone: (401)254-3147
Email: copycenter@391774.com

What types of paper do you have for printing?

The Copy Center is able to print color, and black and white copies. We also have cardstock, a variety of colored paper.

How long do orders take and what does it cost?

Orders are generally completed within 24-48 hours or less. If you need the order sooner, contact us. We always try our best to meet your needs!

Full pricing information is available on our pricing list or you can email us with your specific request.

How do I place an order and get my file to you?

Step 1: Save as PDF

All files must be saved as PDFs when submitting an order. We cannot print from JPEGs or other image files, PowerPoint slides, Word Documents, Illustrator, InDesign, or Photoshop files.

Need help with this? Use our Preparing Files for Printing link and review our step-by-step walkthroughs on how to save your file as a PDF.

Step 2: Look it Over

Open up the file to double-check everything. Is the document the right size? Does it look correct? Not too blurry? Nothing cut off or missing? Background colors in place? What you see is how your file will print!

Step 3: Email It

Please send a completed copy request form along with attachment. If you do not have a copy request form, please email the copycenter@391774.com. 

 We cannot access Google Docs, university network drives, or thumb drives to get files for printing.

How will I know my print order is ready?

You can expect your order to be ready by the due date you give us. The Mail Center will deliver any copy jobs directly to the ordering department. All other jobs, the Copy Center will reach out to the person ordering the job. 

Contact Information: 401-254-3147 or copycenter@391774.com 

U.S. Mail

RECIPIENT'S NAME
COMPANY NAME
STREET ADDRESS
CITY, STATE ZIP-CODE

Student Mail

Those sending mail or packages to students living in campus housing must follow this guideline.  Also,students (living in campus housing) must follow this format when ordering packages. 

STUDENT'S NAME - STUDENT (including middle initial)
ROGER WILLIAMS UNIVERSITY
ONE OLD FERRY ROAD
BRISTOL RI 02809-2921

Proper addressing example:

(Your student's name) – Student (including middle initial)
Roger Williams University
One Old Ferry Rd
Bristol RI 02809-2921

For students living in campus housing, please use the same format when you order packages!

For Departments Ordering Packages

It is of the utmost importance that you use your department name when ordering packages!

Example:

John Smith - Engineering
RWU 1 Old Ferry Rd
Bristol, RI 02908

The RWU Mail Center is not equipped to accept refrigerators or furniture. Additionally, we cannot accept the following items:

• Edible Arrangements
• Local Bakery Deliveries
• Flowers
• Stop & Shop Food Deliveries
• Amazon Whole Food Deliveries
• Door Dash
• Uber Eats

USPS Mail Delivery

United States Postal Service (USPS) mail delivery is received at 8:00 a.m., and 10:00am. USPS Express Mail is delivered daily every morning and prior to 3:00 p.m. No deliveries are made on Saturday, Sunday and holidays.

Mail and packages can be picked up at the Mail Center during regular operating hours for students living in campus housing. 

IMPORTANT: If you are NOT living in campus housing, please have mail and packages shipped to your off-campus residence, NOT RWU's address.  The Mail Center does not handle packages for students not living in campus housing.

Delivery Companies

The following delivery companies provide service to the university on a daily basis (except as mentioned above) UPS, Amazon, FEDEX Express, FEDEX Ground and DHL. These couriers arrive between the hours of 10:00 a.m. and 3:00 p.m.

Email Notifications

All mail and packages are received in bulk and are sorted after arrival at the Mail Center. They are scanned and logged into our computer system.  For students living in campus housing, emails will be sent notifying them when they have mail and packages at the time that the Mail Center scans them in. Students must bring their student ID cards to the Mail Center to pick up their mail and packages.

Departments do not receive emails when packages are scanned in, rather their packages are delivered by Mail Center employees to pre-designated areas within the campus buildings. 

Attention students and departments

When inquiring about a package, please have a tracking number from the sender to allow us to track this package in our system. All packages are signed for in bulk by one of the mailroom staff on keypad equipment provided by the delivery company.

The Mail Center is not equipped to handle deliveries greater than 50 pounds, and larger than 83L" X 50W. Freight deliveries, should be directed to Facilities Management. 

Amazon Lockers

Get Your Amazon Packages Delivered to the AMAZON Locker locations!

All members of the campus community can now choose to have their package delivered to the Amazon Lockers located on campus. The locker at the Mail Center is called Syon, the locker located at CSD is called Worth, and the locker located at Almeida is called Copello. You will be able to retrieve your package once it is available (24/7 Availability).

Important Locker Information

If you want to order packages for the Amazon lockers, you have to change the delivery address to pick up near this address (see information below). This has to be done before you are placing your order. Putting the name of the locker in the address DOES NOT work for locker deliveries. 

Your current delivery address should be 1 Old Ferry Road, Bristol RI 02809. How to find the lockers.

• Click – Proceed to checkout
• Click – Change delivery address
• Choose – Find a pickup location near you – this will give the list of lockers available. 

Delivery Instructions

The Amazon Lockers are managed by Amazon, who is solely responsible for any loss or damage.

Important Details

There are specific restrictions, procedures and policies about the packages that can be delivered to Amazon Lockers.

Eligible packages must be

• Sold or fulfilled by Amazon.com
• Meet specific weight and size restrictions
• Be under a certain dollar value
• Not be a hazardous material
• Not come from outside the U.S.

Also

• Lockers will be greyed-out on the map when full.
• Standard, Free, Same-Day and One-Day shipping might be limited.
• Plus, more, so it is important you read all the Amazon Locker Eligible Items details.
• Here are additional instructions on how the lockers work.

The Mail Center is able to ship via FedEx Express, FedEx Ground, UPS, and USPS. We do not carry shipping supplies or stamps. Students are able to purchase first class stamps at the campus bookstore. 

Any questions regarding international mail, please contact the Mail Center at 401-254-3147 or mailroom@391774.com. 

Return addresses are required on all mail and packages pieces. The address should have:

SENDER'S NAME
COMPANY NAME
STREET ADDRESS
CITY, STATE ZIP-CODE

FEDEX Express - Mail Center will request a pickup, same day pickups must be at the Mail Center by 12 pm.

USPS - 2:00 p.m. pickup at mailroom

UPS - 2:00 p.m. pickup at mailroom

FEDEX Ground - pickup when they deliver between 12 pm - 2 pm

Mail will be delivered to all campus department locations between the hours of 10:00 am and 1:30 pm, Monday through Friday, excluding weekends, university holidays and severe weather conditions. All mail will be delivered in the provided color-coded mail pouch.

Packages will be delivered after the initial mail run is completed. Signatures are required for packages.

All outgoing mail should be in the outgoing pouch for pickup during the time of daily mail delivery.

Outgoing mail shall be separated in the following manner:

• Outgoing mail requiring postage (multiple letters needing sealing must have flaps open and nested)
• Prepaid letters must be sealed
• CERTIFIED MAIL must be sealed and the proper USPS forms attached
• Separate inter-office mail and any mystery mail
• Express and all expedited mail should be identified and affixed with an identifier